Analyst IT Service Desk in Kabul

Job Location: Kabul
Nationality: Afghan
Employment Type: Full Time
Category: Other
Salary: As per company salary scale
No. Of Jobs: 1
Organization: Etisalat Afghanistan
Experience: 2 Years
Contract Duration: 2 Year Extendable
Gender: Male/Female
Education: Bachelor's Degree
Closing Date: 2024-07-11

About Etisalat Afghanistan:

Etisalat Afghanistan is 100% owned subsidiary of Etisalat UAE. Etisalat is one of the largest telecommunications companies in the world and the leading operator in the Middle East and Africa, headquartered in the UAE.

Etisalat Afghanistan is committed to developing the Afghan national work force as an organizational priority. It’s an equal opportunities employer and will ensure development of Afghan nationals by capacity building and using training facilities.

Job Description:

• Monitoring and analyzing network traffic and activity for any signs of intrusion, attack, or vulnerability.

• Responding to and resolving security incidents and breaches.

• Conducting risk assessments and audits to identify and mitigate security risks.

• Educating and training new staff on security best practices and awareness.

• Researching and staying updated on the latest security trends, threats, and technologies

• Maintaining and troubleshooting firewalls, encryption, antivirus, VPN, IPsec, DMZ, etc.

• Monitoring all endpoints via EDR solutions.

• Monitoring all endpoints via NDR solutions.

• Monitoring all endpoints via Forti analyzer for network traffic and any signs of attack

• Investigation into the incident and preparing the report.

• Attending daily technical sessions with all Etisalat departments.

• Following up the new cyber security new security projects.

• Monitoring active directory via security tools.

• Daily troubleshooting and managing of NAC/PAM/IAM solutions.

• Integrating network devices as well as servers (Linux and Windows) with PAM

• Any other activities assigned by manager.

Job Requirements:


 Associate’s degree in information technology, Computer Science, or a related field (bachelor’s degree preferred).

 Certification in CompTIA A+, Network+, IT Fundamentals, and ITIL is preferable.

 Proven experience as a Help Desk Technician or in a similar technical support role.

 Strong knowledge of Windows OS and Microsoft 365 applications, including MS Teams, SharePoint Online, OneDrive, and Outlook.

 Familiarity with network troubleshooting and a basic understanding of TCP/IP, DNS, and DHCP.

 Excellent problem-solving and communication skills.

 Ability to work independently and as part of a team.

 Customer-oriented attitude with a focus on delivering high-quality support.

 Understanding of different types of malwares and how to prevent them.

 Basic knowledge of phishing and how to identify phishing attempts.

 Understanding of security best practices.

Physical Requirements:

- Ability to sit for extended periods while working on a computer.

- Occasionally required to lift and move equipment up to 50 pounds.

 Working Conditions:

- Typical office environment.

- May require occasional evening or weekend work depending on the needs of the organization.

Submission Guideline:

To apply for this vacancy, please use the following link; 

Kindly use Google Chrome Browser for smooth access.

For further information please contact us at +93 (0) 788887363.

Submission Email:

Who we are?

Afghanistan has one of the slowest internet speeds in the world. Broadband connection is not available in everywhere and mobile data as a most used way to connect to the world is very expensive. Job search portals are very heavy and takes lots of time to load; therefore making it very hard and time-consuming for job seekers to find their dream job. To address this problem we launched Afghanistan's first speed optimized job search portal, with at least 15 times faster load time and maximum 200 kbs page size.

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