Community Feedback Mechanism (CFM) Officer in Kabul

Job Location: Kabul
Nationality: National
Employment Type: Full Time
Category: Other
Salary: As per project salary scale
No. Of Jobs: 1
Organization: Humanitarian Assistance Society - HAS
Experience: At least three years’ experience working in commun
Contract Duration: Project based
Gender: Male
Education: University Degree in social science, health sectors or any other related fields
Closing Date: 2024-06-27

About Humanitarian Assistance Society - HAS:

Humanitarian Assistance Society (HAS) is a non- profit, non-political, and non-governmental organization. It is registered with the Ministry of Economy under license # 5824, HAS works to support the struggle against poverty, hunger, and social injustice. We work in a variety of sectors including health and nutrition, water, sanitation and hygiene (WASH), good governance, capacity building, social justice awareness-raising, advocacy, and human rights promotion and protection. HAS has been helping vulnerable Afghan communities since 2005 through launching different interventions in more than 30 provinces of Afghanistan

Job Description:

Job Summary:

The Community Feedback Mechanism (CFM) Officer will be responsible for implementing and managing a system for collecting, analyzing, and responding to feedback from the communities we serve. A primary role of the CFM officer will be strengthening community structures for community feedback through establishing community-based face-to-face channels, facilitating face-to-face information sharing and feedback intake. The CFM officer will be also responsible for strengthening community engagement through regular field visits, meetings, and FGDs with the affected community members as well as take necessary corrective actions to address community needs and feedback. 

The CFM Officer will also be responsible for maintaining accurate records of feedback, preparing reports and recommendations based on the data collected, and ensuring that organization is responsive and accountable to the needs and preferences of the communities. The CFM Officer will regularly participate in relevant meetings and training by UNFPA and play the main focal point role for the UNFPA’ Common Feedback System and strengthen/establish community preferred feedback mechanisms within the implementing organization.

The CFM Officers will be responsible but not limited to the following activities:
Key responsibilities:

Strengthening Organizational Capacity:

  • Establish and strengthen mechanisms to enhance organization’s efforts for community engagement and effective community feedback mechanisms (CFM).
  • Train the frontline staff members on the importance of CFM and how to effectively communicate and manage feedback they receive from communities.
  • Monitor and evaluate the organization's CFM activities to ensure they are in line with best practices and UNFPA’s guidelines on Accountability Affected Populations (AAP).
  • Ensure that the information sharing and feedback mechanisms are based on preferences of the communities.

Training Community Based CFM Structures:

  • Participate in relevant training provided by UNFPA to the implementing partners.
  • Identify, assign, and train focal points at the community and SDP levels to act as the primary contacts for receiving, communicating feedback and facilitating timely response.
  • Equip the community-based focal points with the necessary skills and tools to handle feedback professionally, maintain confidentiality, and adhere to feedback management minimum standards.
  • Provide ongoing support and guidance to the community focal points on effective feedback management and information sharing with the affected communities.
  • Conduct regular field monitoring to ensure information sharing and functional feedback mechanisms are in place in all UNFPA supported SDPs.

Managing the Common Feedback System:

  • Take responsibility for the implementation and monitoring of the Common Feedback System introduced by UNFPA.
  • Conduct community meetings and FGDs to ensure that community insights are regularly collected and addressed.
  • Ensure that feedback received through the system is properly documented, analyzed, and responded to in a timely manner.
  • Undertake regular community validation and ensure data accuracy.
  • Share the summary of feedback received from the community with the UNFPA AAP team on a biweekly basis.
  • Any other tasks

Key deliverables:

  • Community-based focal points for facilitating face-to-face feedback collection and response are assigned and trained at all service delivery points (SDPs) and the full list is maintained and recorded at the organization.
  • All the community-based focal points are oriented with the organization’s feedback mechanisms, UNFPA’s Common Feedback System, and regularly share community feedback with the organization and UNFPA on a biweekly basis.
  • Number of field monitoring visits, FGDs, meetings with community members in different provinces have been

    Job Requirements:

    Job requirements:

    • At least three years’ experience working in community engagement, feedback mechanisms, monitoring and evaluation, or a related field with NGOs/INGOs;
    • University Degree in social science, health sectors or any other related fields.;
    • Strong communications skills;
    • Fluency in spoken Dari, Pashto is required. Having excellent working knowledge of written and spoken English;
    • Proficient computing skills – word processing, spreadsheet design and presentations.

    Other skills required:

    • Efficiency, result-oriented and excellent management capabilities;
    • The ability to analyze and interpret data, identify trends, and draw actionable insights from community feedback is required;
    • Respect confidentiality of organization;
    • Ability to travel around the country;
    • Understanding and respect for local culture, traditions, and social norms is essential for trust building with communities;
    • Proficiency in Microsoft Office and other relevant applications (e.g Kobo) for data collection and reporting;
    • Capacity to perform effectively under pressure and harsh conditions; ability to handle confidential and politically sensitive issues in a responsible and mature manner;
    • Excellent capacity development and teamwork skills; cross-cultural and gender sensitivity;
    • Ability to use information technology effectively.

    Submission Guideline:

    Interested Applicants should submit their CVs to until 27/06/2024 to with the vacancy title indicating in the subject of their emails. Incomplete applications and applications received after the closing date will not be accepted, applications without the reference will not be considered Experience

    Submission Email:

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